COVID-19 changes
Please read

Our services are changing to help reduce risks due to COVID-19. We’re hoping to keep our patients, community, and staff safe while still providing high quality healthcare.

Our reception team will ask about your situation to guide you through this process. Access to our building will be different for anyone who can’t wear a mask, hasn’t had two doses of COVID-19 vaccination, has been advised to self-isolate, or is experiencing symptoms such as cough / runny nose / sore throat.

NO COVID symptoms
Vaccinated + Mask

There is no change to our services for those who:

• Have had two doses of COVID-19 vaccination
• Wear a face mask while in the building
• Have no symptoms of possible COVID-19 (such as cough, runny nose, sore throat)
• Anyone with you also meets these criteria

You are welcome to use our waiting room, or you can wait in the carpark if you prefer (please call reception when you get here).

NO COVID symptoms
Not vaccinated OR no mask

There are minor changes to our services for those who:

• Have not had two doses of COVID-19 vaccination
• Are unable to wear a mask while in the building
• Or if anyone with you meets these criteria (eg. children under 12)
• BUT still have no symptoms of possible COVID-19 (such as cough, runny nose, sore throat)

We aim to provide our usual high quality of healthcare alongside these changes. Our reception team will discuss these with you when you book.

• Please do not use our waiting room
• If you need to be seen in-person for part of your appointment, please wait in the carpark and call reception to let us know you have arrived.
• Consultations will be over phone or video when able (usually if you don’t think you need to be examined).
• If you need to be examined after phone discussion, a staff member will bring you in from the carpark, bypassing the waiting room.
• If unsure whether you’ll need to be seen in-person, you’re welcome to park in our carpark for your phone / video call.
• These changes do not apply to our vaccination clinic (which has a separate entrance to the main building).

COVID-19 Symptoms
OR isolating

Regardless of whether you are vaccinated & wearing a mask, for those who:

• Are experiencing ANY symptom of possible COVID-19, such as
  • New or worsening cough
  • Sore throat
  • Shortness of breath
  • Blocked/runny nose, sneezing, post-nasal drip
  • Anosmia – loss of sense of smell
• Have been advised to isolate due to possible exposure with COVID-19
• Have confirmed COVID-19

Your care will be provided using careful protocols to prevent spread of infection. Please do not enter the building – call and ask to speak with the doctor running the morning urgent clinic. COVID-19 testing is available and fully funded.