Financial support

We’re aware that high quality healthcare can be a difficult cost for some families. Rather than cost-cutting and risking a low quality service, we prefer to help our patients access any available support so you can have the best care available.

A great way to make your costs more predictable and manageable is with a regular monthly/fortnightly automatic payment. These are easy to set up through online banking; then you can use our services without concern as your account will look after itself. Our bank details for setting up payments are listed on our payments page.

The most common ways your healthcare costs can be reduced are detailed below

Disability allowance

DHB funding streams

Emergency care

Disability Allowance

The disability allowance is a weekly payment to cover all of your costs that relate to long term health conditions, up to a certain level. Some common examples of the costs covered include:

  • GP fees
  • Prescriptions
  • Counselling
  • Physiotherapy & other allied health
  • Heating
  • Transport to appointments
  • Other health related costs

You do not need to be on a benefit to receive a disability allowance; eligibility is based on your household income levels:

Accurate as of February 2021, source

To get a disability allowance you can apply online at the Work and Income NZ website or we can provide you the application form at reception.

This form requires:

  • To be signed by your GP. For our regular patients this can often be done for $10 without an appointment. Please complete the form and leave it with reception.
  • Proof of the costs you are claiming. Talk to reception to get a printout of your account.

You may also want to apply for a Community Services card through the Work and Income NZ website as these can further reduce your healthcare costs if you are eligible.

DHB funding streams

The CDHB offers several extra funding streams which can at times help cover part of our fees in specific situations. We use these when available to help make our great quality service easier to access. Please be aware that these change frequently and usually have complex eligibility criteria; your healthcare professional will let you know if and when additional funding may apply to you.

Emergency treatment

In an emergency call 111. For 24/7 free nursing advice, call healthline on 0800 611 116. If you attend Emergency Department there is no charge for all patients eligible for NZ healthcare.

For urgent general practice care, we see walk-in patients every morning 8:30 – 11 am through our urgent morning walk-in clinic. Our usual GP fees apply, however our wait times are usually substantially shorter than in ED.